Fix “Outlook Not Connect to Server” Error

Fix “Outlook Not Connect to Server” Error


Outlook is one of Microsoft’s most popular email services, and it is used by a significant number of individuals for both personal and commercial communication. However, issues such as Outlook failing to connect to the server make it impossible for users to access their email accounts. When this problem occurs in Outlook, you will be unable to send or receive emails.


This is a minor technical issue that you can easily resolve. We have explored the troubleshooting procedures that will assist you in resolving the Outlook issue “cant connect to server” in this article.

Table of Contents Correction 1 – Verify that the account credentials are correct. 2 – Check to see if Outlook is online. 3 – Verify that your computer is connected to the network. 4 – Repair the connection with Microsoft Exchange Server 5 – Restore Your Outlook Account Fix 6 – Disable Extensions/Add-ons 7 – Repair Outlook Data Files 8 – MS Office Suite Repair 9 – Reinstall Microsoft Office 1 – Verify that the account credentials are correct.

  1. Open Outlook on your computer.

  2. Select the File menu.


Outlook File Menu Miniature


  1. In the left pane, click the Info tab.

  2. On the right side, click Account Settings and select Account Settings… from the dropdown menu.


Min Outlook Account Settings


  1. Click the Email tab in the Account Settings page.

  2. Select the desired email account and click the Remove option at the top.


Outlook Account Settings Remove Email Account Minus


  1. After successfully removing your email account, you must re-add the account with the right passwords and exchange server names.

  2. Select File -> Info.

  3. Click the Add Account button once more to add the account.


Outlook Account Add Min


  1. Enter your email address and press the Connect button.


Outlook Account Add Email Connect Min


  1. When prompted, enter your password. To begin utilizing your email account in Outlook, click OK and then Finish.



Fix 2 – Check to see if Outlook is online.

  1. Launch Outlook.

  2. Click on the Send/Receive tab.

  3. To disable Outlook’s Offline feature, click the Work Offline button.


Outlook Connection Enabled Uncheck Work Offline Min


  1. Outlook will now automatically connect to the server. Once connected to the Exchange server, you will be able to send and receive emails without interruption.


Fix 3 – Verify that your computer is connected to the network.

Outlook server connectivity issues might be caused by a bad internet connection. To see if your internet connection is operational, open a web browser and see if the website loads. If none of the web sites are opening or are loading very slowly, restart your wireless router. Check to see if Outlook can connect to the server without any issues when the router restarts.


Fix 4 – Verify the connection to the Microsoft Exchange Server

  1. Launch Outlook.

  2. Select File -> Info.

  3. On the right, click the Account Settings icon and select Account Settings… from the selection menu that appears.


Min Outlook Account Settings


  1. If the Exchange server is experiencing technical difficulties, an orange indicator will appear next to your email account in the list of emails.


Exchange Server Outlook Connection Issue Min


  1. If there is a problem with the Exchange server, you have no choice but to wait for the backend to automatically rectify the problem. Otherwise, proceed to the next fix down below.


Repair Your Outlook Account (Fix 5).

  1. Go to Outlook Account Settings, as described in Steps 2 and 3 of Fix 4.


Min Outlook Account Settings


  1. Select the Outlook account that requires repair.

  2. Select the Repair… option.


Outlook Account Settings Account Repair Min


  1. To proceed, you will be requested to provide your account information.

  2. Fill in the correct username and password. Then, select the Repair option.


Outlook Email Account Repair Min


  1. Allow Outlook to automatically diagnose and correct the problem.


Fix 6 – Turn off Extensions/Add-ons

If none of the remedies have helped you, you can try deactivating the extensions one by one until you locate the problematic extension causing the Outlook cannot connect to the server error.


  1. Open Outlook.

  2. Select File from the File menu.

  3. Select Options from the left-hand menu.


Min Outlook File Menu Options


  1. Click the Add-ins tab in the Outlook Options box.

  2. On the right, next to Manage, click the Go option. Check that the COM Add-ins option is checked.


Outlook Alternatives Manage Com Add-Ins Min 1 Add-Ins


  1. Uncheck the box next to the Add-in names to turn them off. To begin, uncheck all of the add-ins and click OK.


Min Outlook Com Add-Ins Disable


  1. Verify that the Outlook connect to server issue has been resolved.

  2. If the problem has been resolved, you can try enabling all add-ins and then disabling them one by one to identify the specific extension producing the error.


Rebuild Outlook Data Files (Fix 7).

Data files are external files that store data about your Outlook account. These files are often saved in a specific location on your computer. However, by recreating the data files in Outlook, you can use these data files to resolve difficulties with your server.


  1. Open Outlook. Open Account Settings by following the steps in Fix 4 above.

  2. Navigate to the Data Files tab in the Account Settings box.

  3. Choose an email address from the list below.

  4. Now, at the top, click on Open File Location…


Outlook Account Configuration Data Sets Min Account Open File Location


  1. It displays the location of the data file on your PC in the file explorer.

Holding the Ctrl + A keys selects all files in this location.

  1. At the top, click the Delete (bin) icon to delete all of the files.


Outlook Data File Removal Min (1)


  1. Restart Outlook. When Outlook recognizes that the data files are missing, it begins creating the new one from the ground up.


Repair MS Office Suite – Fix 8

  1. Press the Windows + R key combination to open the Run dialog.

  2. Open the Apps & Features Settings page by typing ms-settings:appsfeatures.


Run Apps Settings Features Min


  1. Go to this page to find your Microsoft Office Suite.

  2. Select Modify to repair MS Office by clicking on the three vertical dots.


Office 365 Installation Modification Minimum


  1. Click Yes when prompted by User Account Control.

  2. Select Quick Repair and then click Repair.


Modify Office 365 Quick Repair Min


  1. Click Repair one again to confirm the rapid repair procedure.


Confirm Quick Repair Min for Office 365


  1. Wait for the Office to complete the repair.

  2. When the repair procedure is finished, open Outlook and see if you can connect to your Exchange server.

  3. If that fails, attempt Online Repair in Step 6 above.


Modify Office 365 Online Repair Min



Fix 9 – Reinstall Microsoft Office

  1. To enter the Run dialog, press the Windows and R keys together.

  2. Enter ms-settings:appsfeatures and press Enter.


Run Apps Settings Features Min


  1. Look for the Microsoft Office app in the app list.

  2. Select Uninstall from the three vertical dots.


Min Office 365 Uninstall App


  1. Confirm the removal by clicking Uninstall once again.

  2. Once Office has been uninstalled, navigate to the Microsoft website. Log in with your credentials and install Microsoft Office from your current subscription.

Thank you for your time.

We hope you found this tutorial useful in connecting to the Exchange server in Outlook. Please leave a comment and tell us about the solution that worked for you.



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